Conflict Resolution and Negotiation (Supervisors)

Course Description

Conflicts are a natural part of any workplace. However, handling them effectively is what separates good leaders from great ones. Strong conflict resolution and collaboration skills are essential for building a productive team culture. This course offers a practical and comprehensive journey through key conflict management and negotiation techniques.

Learners will gain expert insights and proven strategies to address disputes, promote mutual understanding, and strengthen teamwork. By the end of the course, supervisors will feel confident navigating difficult conversations and fostering a more cooperative, solution-oriented work environment.

Who should take this course

This course is ideal for supervisors, team leaders, and managers who want to enhance their conflict resolution skills and lead more collaborative teams.

If you’re committed to:

  • Creating a harmonious and respectful work culture
  • Strengthening professional relationships
  • Excelling in negotiation and communication under pressure

…then this course is designed with your leadership journey in mind.

Course Objectives

By the end of this course, learners will be able to:

Conflict Resolution

  • Clearly define conflict and understand the full conflict resolution process
  • Recognize the supervisor’s unique role in managing and resolving workplace conflict
  • Apply practical techniques to defuse tension and reach positive outcomes

Negotiation

  • Explore multiple methods of negotiation and weigh their benefits
  • Identify the most effective negotiation style for different scenarios
  • Follow a step-by-step negotiation process, from preparation to final agreement
  • Implement strategies to overcome negotiation roadblocks and manage difficult personalities

Delivery Mode

Self-directed online learning is available 24/7 via an individual learner account on a user-friendly Learning Management System (LMS).

Platforms

Fully compatible with laptops, desktops, and mobile devices. Accessible through all major browsers and the Brightspace Pulse App (available on the App Store and Google Play).

Assessment

To successfully complete the course and earn certification, learners must achieve a minimum score of 80% on the final assessment.

Certification

A digital Certificate of Completion is automatically generated and stored in the LMS. Learners may also download and print a PDF version.

Duration

Approximately 60 minutes

Prerequisites

There are no prerequisites for this course. It is open to all learners ready to grow their leadership skills.

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