Conflict Resolution Tools for the Construction Industry

Course Overview

This Conflict Resolution Tools for the Construction Industry Course equips learners with the skills and tools needed to identify, understand, and effectively manage workplace conflicts. Through practical techniques and strategies, participants will gain the confidence to navigate challenging situations without escalating tension. They will also learn how to find common ground, foster collaboration, and achieve positive resolutions.

Who Should Take This Course?

This course is ideal for:

  • Construction employees at all levels and across all departments who want to enhance their conflict resolution skills.
  • Supervisors and team leaders aiming to create a more harmonious and productive work environment.
  • Anyone who wishes to turn workplace challenges into opportunities for collaboration and growth.

If you’re looking to improve communication and resolve conflicts more effectively, this course is for you.

Learning Objectives

By the end of this course, participants will:

  1. Clearly describe the types and impacts of workplace conflicts.
  2. Understand and apply interest-based conflict resolution and negotiation techniques.
  3. Analyze real-life conflict scenarios and practice resolution strategies.
  4. Reframe negative situations into opportunities for problem-solving.
  5. Present important issues to supervisors in a way that reduces potential conflict.
  6. Plan and prepare effectively for anticipated negotiation situations.

Course Format

  • Delivery Mode: Self-paced online training accessible 24/7 via a user-friendly Learning Management System (LMS).
  • Platform Compatibility: Available on laptops, desktops, and mobile devices through major browsers and the Brightspace Pulse App (available on the App Store and Google Play).

Certification and Assessment

  • Assessment: A minimum score of 80% on the final assessment is required to earn certification.
  • Certification: Upon successful completion, receive a digital Certificate of Completion stored in the LMS. A downloadable and printable PDF version is also available.
  • Duration: Approximately 60 minutes.

Prerequisites

There are no prerequisites for this course, making it accessible to all employees interested in improving workplace communication and collaboration.

Why Enroll in This Course?

Workplace conflicts can disrupt productivity and strain relationships, but with the right skills, you can turn challenges into opportunities. This course provides practical solutions to address conflicts, improve communication, and foster a more positive work environment. Don’t wait—enroll today to build your conflict resolution skills and create a more harmonious workplace.

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